Manager of Call Operations
Company: VirtualVocations
Location: Signal Hill
Posted on: November 20, 2024
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Job Description:
A company is looking for a Manager, Call Operations to oversee
call center performance and improve operational efficiency.
Key Responsibilities
Develop and implement operational strategies to enhance performance
and meet business objectives
Drive continuous improvement initiatives for call center processes
and customer experience
Oversee quality assurance of products and services delivered to
clients, ensuring alignment with established standards
Required Qualifications
Bachelor's degree preferred
5+ years of experience in call center analytics, product, or
technology
Minimum of 3 years of experience in call center management or
operations
Fluency in SQL or coding queries
Strong understanding of call center technologies, dialers, and CRM
systems
Keywords: VirtualVocations, Lake Elsinore , Manager of Call Operations, Executive , Signal Hill, California
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